The Fairmont Hotel Complaint

The Fairmont Hotel Complaint

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Best Rate Guaranteed


All Fairmont Hotels have a policy Best Rate Guaranteed that means they will match the lower price and give 10% discount on it.
Well it does not happen, because they have rules to not apply the policy. But, even the rules do not cover for the case, they force to give an interpretation or try to convince you that is the way to avoid the discount or even match the price. The Webjet Australia promotion is open to public and in the website. But, the attendant of Fairmont said there is the rule:
Negotiated discount rates, such as corporate, incentive, group or wholesale rates that Fairmont Hotels and Resorts has not made available for booking to the general public.

So, he can not even match the price.

Everybody can go to Webjet website and apply for that promotion it is not negotiate discount rate with Fairmont. It is just discount that Webjet Australia try to attract customers !!

Just a way to cheat the customers to look that their price is great. BUT, NOT. Because everybody can find cheaper price in Webjet Australia with promotion 10% OFF.


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